Russell Simmons - RUSH CARD
Rush Card placed hold on my paycheck so I could not access it at all

I had gone to stop and shop and returned something without a receipt so they told me they could give me store credit or put the money on my debit card so I had them put the money on my Rush Card which had not yet been activated since I didn't load money onto it yet. So they told me they were returning the funds because this transaction was not aloud so I said ok. They said you had to purchase the item on the card if you want the item to be returned on the card. However the failed to tell me that until the funds were returned, they were placing a hold on my card. So a few days later when my paycheck was deposited onto my card I was unable to withdrawl any money or use my card. They told me the customer service dept could do nothing about it they had to contact an internal dept which they could only do by email. They told me they would get back to me in 24-48hrs and I insisted I needed my money. I was told 3-5 days, then 10-14 then 30-60, then maybe in a few hrs they could help. Everyone said something diffrent, and no one had asnwers. I managed to get a number to corprate and after 4hrs of being on the phone and flipping out on everyone and their supervisors they allowed me to access my paycheck. There should have been no reason to hold my paycheck. They also charge a bunch of bs fees. Look around for another card, theres many more out there with less fees and american customer service.

Company: Russell Simmons - RUSH CARD
Country: USA
State: Illinois
City: Chicago
Phone: 8002247365
Site: rushcard.com

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