Texan Plus HMO
Not receiving medicine

Since April 9th through the 22nd, we have followed every request of the Insurance company, the pharmacist, and doctor and have yet to receive the medicine needed. This all happened because of a prior auth medicare part d was filed and it should have been a prior auth for medicare part B. The insurance company receieved the prior auth today; I am out of medicine and they still say it will be 48 hours before they will receive the prior auth. This is due to their lack of knowledge and incompetency. I should not have to deal with this issue. I should have my medicine to keep me healthy and help me live.

Company: Texan Plus HMO
Country: USA

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