NACA Loan Modification Program
NACA Application pended for over a year, now facing foreclosure

M original lender was Cornerstone Mortgage who sold my loan immediatedly after closing to Countrywide, who in turn was bought out by Bank of America. Towards the end of 2008 I foresaw financial distress and submittted an application to Countrywide for home loan modification assistance. A Countrywide rep informed me that the process would take longer than usual because "everybody" was wanting assistance.

When news of Bank of America supposedly buying Countrywide reached the media, I contacted Countrywide for an updated status. The Cw rep told me my application would continue and as long as I had the application on file, my home would not be foreclosed on.

I became a little leary and on February 7 attended a NACA workshop with hopes of speeding up the process because I am employed and just wanted a more affordable mortgage. I immediately went home after the workshop and entered the required information into my webfile. I spoke with Shirleen @NACA on 2/18 and went over my budget.

In the beginning I was constantly checking my webfile and the status was always, "lender requiring additional documents". I would fax the documents. I was told that the transition between Countrywide and Bank of America caused a delay on my application.

September I received an email signed by Bruce Marks stating that NACA was going to work hard to resolve all pending applications. When I called to find out why my status never changed I was told as soon as I faxed more documents, the rep was going to work on getting me a resolution. Meanwhile, I watch the televised success stories of people who show up at the media driven seminars and get help on the spot. I too, got up early and waited in line to attend a workshop, but it was not televised.

To make a long story short, the attorneys from BOA sent me a auction of my home letter which is scheduled 5/4 at 1 pm. I presently am locked out of my NACA webfile (my id 489755, password and email address are now invalid). I faxed the letter to NACA and have mailed a letter. I tried calling but the wait time is unbelievably longgggggggggggggggggggggggggggggggg!!!

The auction letter was dated 4/1. A couple of days later I receive a letter in the mail from BOA foreclosure department advising me of my options to save my home and advising me to visit a choice of two websites. When I visit the website, quess what the 1st step is... Call BOA (yo-yo effect). On the same date, I received a letter in the mail dated 4/4 from BOA attornies basically telling me to contact BOA for my options.

I really didn't intend for this to be a consumer complaints, because I didn't pay NACA any money for their services, I was just curious if anyone else was experiencing difficulties with their file. I only saw 5 reports and considering how many people are needing assistance, that's a very very very low unhappy rate.

I notice one person sought the assistance of an attorney, at this point I'm thinking that might be my best option, because time is ticking and I have no way of verifying if NACA is working to delay my auction date.

Again, I didn't really want to give NACA a bad report, I was just curious if anyone else had to wait this long and go through the point of foreclosure before NACA resolved your hlm.

Company: NACA Loan Modification Program
Country: USA
State: Massachusetts
City: Jamaica Plain
Address: 3607 Washington St
Phone: 18884956222

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