Nova info systems
Evalon, chargeback department, retrieval department credit card chargeback notification

We are a merchant and received a notice from this company disputing a credit card purchase made at our business. The envelope return address is the same as a couple of companies referenced on RR: 7300 chapman highway, knoxville, TN. The return address has "Retrieval Department" and the letter references "Chargeback Department." ONly the email address references evalon.com.

Unlike those posting, we don't remember signing up for their services. We use a different credit card processing company (unless they contract out to evalon to handle disputes). We will call our CC company on Monday (today is Sat) to find out what's going on.

It could be legit, but the letter asking for a copy of the cc receipt to verify signature appears scammish, much like a boiler plate letter with different "companies and departments" referenced on their correspondence.

Anyone familiar with the charge back process for cc? This is our first in the two years we've been in business.

Company: Nova info systems
Country: USA
State: Tennessee
City: Knoxville
Address: 7300 chapman highway
Phone: 8666005008

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