Mondial USA
Allianz Group, Access America charged my account 15.67 but never provided the policy

Allianz Group owns Mondial USA which provides travel Insurance through Access America.com Access America partners with CheapTickets to sell travel Insurance.

MY ISSUE
In my opinion this is a ripoff because I did not receive the insurance policy that I ordered. Now I don't want the insurance policy because I don't trust them. Access America charged my account and did not give me a policy number. My reasoning is that If Access America cannot find the policy number, then how will they handle a claim. I just want my money back: $15.67.

I am getting the runaround and no feedback. How can a company get away with charging my account and then tell me that they don't have a record of the transaction. My guess is that they have inadequate Information Systems.

DETAILS
On March 3rd 2010 I purcased an Airline ticket through Cheap tickets dot com and I decided purchase the insurance. The insurance was charged separately to my Primary Bank account in the Amount of $15.67. The Cheap tickets check out screen advised me that I would receive a separate email with my policy#, but I never received the policy number.

I called Access America (800-729-6021) on two separate occasions and spoke with two separate representatives. Each Access America representative searched for my policy number by Name, Phone# and Credit Card #. Both times I was told that they cannot find a policy number for me and each representative concluded that Access America could not have charged my account. I must be mistaken. This is a challenge. I have proof on my bank account. (note - yes, I sent them the screenshot).

I was advised to eMail salessupport@accessamerica.com and I did. I received an eMail from Tonya D telling me that they could not find my policy number. I provided my credit card number to Tonya and asked that my money be refunded. She emailed me (3/9) and said she would take care of the situation. She said to wait 48 hours. I am now filing this report on 3/12.

CONCLUSION
Be very careful about purchasing Travel insurance on-line with Access America.

Company: Mondial USA
Country: USA
State: Virginia
City: Richmond
Address: 2805 North Parham Road
Phone: 8006284908
Site: accessamerica.com

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