Vanderbilt Mortgage & Finance - Home First Agency (Insurance)
Insurance claim denied for sunken floor, mold and drainage problem

I brought my home in October of 2001. It has been the worst choice I have ever made! Within 3 years my daughters bedroom floor began to sink in and the wall began to mold badly. I called in my insurance claim and was told that someone would be out. He came about a week later to check things out. The man walked into the bedroom and stepped in the hole and made it worst. Then he had went outside and saw that the drainpipe was turned into the insulation under the home under my daughters bedroom.

Then he said that my insurance wouldn't cover because my home was not flooded from a natural disaster. I called and called for weeks but didn't get any results but all I heard was that my claim could not be paid and I would have to fix the problem myself. The drainage problem was do to the manufacturer of the home and should have been covered. Now 6 years later the problem still isn't fixed due to money problems. If I could do it all over again I would never purchase from Vanderbilt mortgage & finance ever again!

Company: Vanderbilt Mortgage & Finance - Home First Agency (Insurance)
Country: USA
State: Tennessee
City: Maryville
Address: p.o. box 9800
Phone: 18653803000
Site: vmf.com

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