Ocwen Loan
Bad service

I bought a home, owner financed, simple contract, worked great for years. The owner got in trouble and sold the contract to Ocwen. What a frigging nightmare it has been ever since. Ocwen thinks they can change what ever rules when ever they want.in the 9 or 10 years I had to deal with them I never ever even once recieved any report or statement showing where or how my payments were being applied. No end of year tax statements, interest, principle amounts or any communication what so ever other than collection recordings at 8am every weekend. Fortunatly my payments went to an escrow account thru my local 1st national bank. When I finally refinanced my loan in Oct of 09 to build a garage there was over $4000.00 differance between what my escrow acct with 1st national said I owed and what Ocwen said I owed not including a $3500 payment I made directly to Ocwen that did not go thru my escrow account. [ made 6 or 7 years ago due to unwarranted threats of immediate foreclosure that I could not investigate at the time.]Thats a $7500. Discrepency. I must have tried at least 50 times to talk to somebody but apparently no one except automated phones and answering machines work there. Of coarse no one will return your call either. If by some rare chance you do get a hold of a human being, they do not speak plain English since they are not from any English speaking part of the world and they could care less about anything but what they see on the screen in front of them. My loan with them was paid off 4 months ago when I refinaced and I am still getting letters saying they are taking out Insurance coverage on my behalf and will bill me for it. What a f/up company. I am so glad to be rid of them.

Company: Ocwen Loan
Country: USA

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