Bank of America
Terrible Customer Service

Since reading all the complaints regarding Bank of America, I don't feel as bad about my problem. My issue isn't concerning account issues such as I have just read. But, I agree with others, DO NOT DEAL WITH BOA. I have never dealt with such an incompetent customer service. Last year they ran a NASCAR credit card promotion stating, "Take out a NASCAR credit card and open a checking account (with direct deposit), you will receive two tickets to a NASCAR race and upon your first purchase with the credit card, you will receive a $50 gift card for use at NASCAR.com." In August I took out the credit card and opened a checking account. It is the end of February, and I am still fighting BOA about the rewards, which I never received. Someone never requested the race tickets for me (I did finally receive a few race points at NASCAR.com in lieu of the tickets). I have called approx. Fifteen times and talked with 15 different people (a number of them supervisors), with each one giving me a different excuse to explain why my $50 gift card has never arrived - excuses from "someone made an error", "someone didn't turn the request to the right department", "the promotion has to be researched" to state only a few. Tomorrow, I will be removing my money from Bank of America and cancelling my credit cards. Therefore, I won't be able to use the race points that I did receive to purcahse anything from NASCAR.com - promotion says the race points will only be valid as long as the checking account is open. This sounds trivial in comparison to other complaints; but has taken up hours of my time on the phone trying to get this resolved and I will do everything possible to see that other people are informed about BOA's practices.

Company: Bank of America
Country: USA
State: Florida

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