Geico Insurance
Call Offering Lower Rate Left Policy Canceled and Costlier

A Geico Representative call offering to lower rates because of my good driving record, I accepted her offer thinking that I would paying a lower premium. Conversely, two weeks later I find that I have no auto insurance at all. When I contacted the company on 12-22-09 (I spoke to Teresa) who was unable to resolve the issue so I asked for a supervisor and Teresa said she would have a supervisor call me back, the supervisor never called me back. When I did not receive a call back, I called and spoke with Brian who told me in order to reinstate the policy that I hand no was canceled in the first, he would have to raise the policy by $8. I was applauded. First of all because I never canceled my policy, and second of all because the only contact I'd had with Geico was the call I received for Teresa informing me that I was being rewarded for my great driving record with a lower premium. Now I am forced to renew a policy I never canceled at a higher premium.

The truth of the matter is I am sure that Geico is shaming its elderly policy holders. The agents are contacting elderly clients engaging them in dishonest double talk which results in their policies unknowingly being canceled. When the client finds out that they have no Auto insurance they are told that they can only be restated at a higher rate. In the mean time the client could possibly have an accident and end up financially bankrupt. Lucklier this this not happen to me but how many other have this happened to???

This practice by Geico is unacceptable, I am 78 years old and I find this practice disgusting... What is big business coming to in this country???

Company: Geico Insurance
Country: USA

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