Geico Insurance
Old policy balance charged despite promise it would be wiped

Purchased a policy by phone from geico 11/16/10. Had an outstanding balance of $58.00 from an old policy. Representative informed me that "your call is being recorded and that the old balance would be wiped out because this is what we do in this situation here at Geico." Check my bank account immediately after hanging up and found that I was charged $69.19 for the new policy and $58.00 for the old policy that the rep said would be wiped out. Called Geico back and talked to supervisor April Saunders who proceeded to tell me Geico never tapes conversations and that there was nothing she could do, and I would have to eat the charge (Account #4212787966). I then asked to speak to someone higher up in the company. April told be Brian Hicks would be contacting me but would not transfer or give me his contact information. Brian Hicks never called me back, $58.00 still missing from my account. Geico called me in the middle of a busy work day. I happily agreed to purchase their product, and this is how I am rewarded. I cancelled my account and will never do business with Geico again. Customer service representative commit fraud and supervisors are enablers.

Company: Geico Insurance
Country: USA

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