Westlake Financial Services
Rude supervisor, changing repossession fees and threats of jail

I just got off the phone with Westlake and I tried to make a complaint to the supervisor in the Call Center his name is Tony and he was rude and would not listen to me about what I had to say about the CSRs. All he wanted to do is to complain to me about paying my bill. I tried to tell him that the CSRs are calling me all times of the day and night. I had to put my phone on block to block all of the numbers that they have. Some are private too. When I call back to them to get the info on how much I owe I get the total and when I call back to tell them I paid my bill and give them the number on the money gram they tell me that I owe them more. I am at the end of my loan and yes I have had my truck repoed. It was on a Friday and I called them right away to find out how much it would cost me to get it out. They told me that it would cost one thing then when u pay it then they say it cost u another, and when u pay it then they say that u have to give them 20 ref and phone and elect. Bills too. They put to payments at the end of my loan. Plus they put the repo fees also at the end of the loan. I told them that I can't pay it all up front. So I send them 300 a month to get it paid down. Now they are saying that they are going to repo it again. It's funny that when they first did the repo they told me that they didn't want the truck anymore because that they made there money and they wouldnt make anything off of it. Well that's funny they made more on it then its worth.

They are rude and they harass u all the time. When I went to get my truck back they took out the battery. This company needs to be taken out.

When I was on the phone with them tonight I told them that I was going to record them and they said I can't and I asked them to not record me if I can't with them then they cussed at me and said that they are going to put me in jail and I told them that they can't because it's a civil matter. I'm up for doing a class action.

Company: Westlake Financial Services
Country: USA
State: California
City: Los Angeles
ZIP: 90010
Site: westlakefin.com

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