Chase
Broker sold off entire IRA without consulting me

Last year I was introduced to Edward Wennerholm at the Chase Branch on East 51st Street. I agreed to let him handle my IRA and we decided to sit down at a later date and go over my account. One month later I showed up for an appointment only to find out that Mr. Wennerholm was not there. He never contacted me to cancel the appointment or tell me he was running late.

I asked someone else at the branch to have him to call me to reschedule. I never heard a word from Mr. Wennerholm but did receive a statement from Chase a month later informing me that he had sold off everything in my IRA and purchased new stocks. I was never consulted or even informed of the change. I filed a complaint with Chase, it was investigated and Chase's final word was 'Mr. Wennerholm did nothing wrong and acted in his client's best interest.' When I pushed I was told by Chase customer service that they would no longer address the matter or respond to future inquiries. I recently filed a complaint with the OCC and they are handling.

Company: Chase
Country: USA
State: New York
City: New York

  <     >