Privacy Matters 123
Unauthorized charges

On November 18, I was charged $24.95 for a membership that I never signed up for nor authorized charges to be taken out of my account. When I called to request the $24.95 be refunded back and the unauthorized membership be cancelled which they did refund me back for the November charges. However, when I was reviewing my account online, I noticed another $24.95 charged was taken out of my account after I requested the unauthorized membership to be cancelled. I immediately called them back and was told I was not entitiled to a second refund of $24.95. I got upset and was immediately connected to a supervisor whom I told the situation indicating that I was charged another $24.95 after the cancellation. I was immediately given another credit back of $24.95 and was told there would be no future charges taken out of my account. I informed this supervisor if it happens, I would be contacting a lawyer.

This company needs to be investigated, heavily fined and shutdown for good taking money out of peoples' accounts without their authorization. If I owned a business and did something like this, I would immediately be investigated, heavily fined, have my license revoked and shutdown well as have a lawsuit filed against me.

Company: Privacy Matters 123
Country: USA

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