Guardian Protection Products
Did not honor furniture warranty

I bought a guarantee from Parent Protection Products for my leather seat. Per month or two following the purchase, I observed a poor damage within the seat. I named their 1-800 number and remaining numerous communications with my warranty state. They didn't return some of my calls. I submitted a problem using the New York BBB. They informed the EEE they'd not obtained my telephone calls. A girl called Michelle named me and instantly refused my state since she stated scratches aren't coated, actually negative scores. The guarantee plainly mentioned that scores are lined. I expected Michelle exactly what the guarantee did protect, and he or she stated releases are lined. I requested the distinction between a damage and rip, and he or she mentioned you can observe the foam underneath having a rip. I said I really could begin to see the foam underneath, and he or she stated, "Too late, you previously said rip" and hungup. She subsequently published towards the BBB and informed them that she'd provided me repair-service along with a complete guarantee reimbursement which I'd rejected equally and threatened to prosecute her. This really is undoubtedly the largest fraud organization I've actually handled - prevent no matter what.

Company: Guardian Protection Products
Country: USA

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