Certegy
Denied Check

My husband and I went to TARGET today to purchase clothes and some things for Christmas. We opened a new checking account about a month ago and unfortunately didn't have our debit cards yet due to them being sent to the wrong address. My hubby was writing the check and, per protocol gave them his drivers license (which the address on the check matches). The check was denied. We have NEVER had a check denied by any other retailer. Keep in mind, my hubby just got home from the Navy and lived off of a debit card for 4 years. He never even USED checks in the military or ever had a bounced one in his life for that matter. Anyway, I called Certegy and asked what the problem was. They told me that he fit the "profile" of a person that would bounce a check. Keep in mind, we have over $8000 in the account! This whole situation is preposterous! I was embarrassed and very very furious! We needed diapers for our baby and other things for him. I can understand if we had bounced a check previously, or even if they verified it and the funds weren't there. However, that is not the case. A computer decided if we were worthy enough to write a check and obviously we aren't. I will not boycott Target because I do love the store. I do however wish that they would use a more reliable system for check verification because I can imagine that they would loose some business over this type of situation. I am filing a complaint with them and Certegy though.

Company: Certegy
Country: USA
State: Texas
City: Houston

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