Global Cash Access ATM Machines
Mohegan Sun at Pocono Downs ATM Failed to Dispense Money - Bank Account Charged

While visiting the Mohegan Sun Casino at Pocono Downs in Wilkes-Barre, PA, I had attempted to withdraw cash from the ATM Machine operated by GCA. After three (3) unsuccesful attempts I finally gave up. Each time I attempted to withdraw cash, the ATM Machine would "stall" diplaying a Please Wait... Message and followed by a message saying Transaction Could Not Be Completed - Your Account Has Not Been Charged. No money was ever dispensed by the machine. When I came home I discovered that my bank acount had charged with the three (3) tranactions I never received any money for. I called the casino who took my information, called GCA, and called my bank. I had been informed by both the casino and GCA that at the time I was attempting to withdraw cash, there was a system wide "glitch" and they would be refunding my money. This would take 7-10 business days since it was an ATM card, not a VISA Card in which different rules regarding charge backs are applied. The GCA representative told me my bank would give me a provisional credit if I called them - this is not true. The bank told me to wait on filing any forrm with them since the ATM operator said I would be receiving a credit to my account. After reading similar stories, at this point I am skeptical I will ever receive my money back unless I continually persist with both casino and GCA - which I will do. To me, this activity is nothing short of robbing my bank account at the very least, company (s) taking a "loan" from me. The bank was less than helpful - Take note when withdrawing money from these places - they are out to rob you anyway possible.

Company: Global Cash Access ATM Machines
Country: USA
Address: 3525 East Post Road - Suite 120
Site: globalcashaccess.com

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