Citifinancial Retail Services
Charged interest on entire amount beause last payment was received 2 days late

In August, I purchased a temperpedic bed from Brookstone, Santa Barbara. At the time of purchase I put $500 on my credit card and financed the remaining balance of $2268.10. I mailed the last payment on August 25, which turns out to have been the due date. Yesterday I was floored when I received a bill in the amount of $373.94, which turns out to be the interest and other charges on the total amount of the loan because they received my check two days late.
Today I spoke with 4 different individuals, all of whom told me the party line of there is nothing we can do. I had to fax a letter explaining the circumstances to the Resolution Department - they will not take phone calls.
In the letter I explained that I had fractured my shoulder in 4 places on June 28, was in a sling for 8 weeks and in awful pain.in fact, I am still taking pain pills and undergoing physical therapy. After several more treatments my insurance will not cover physical therapy, so I will have to pay out of pocket. Further, I am on a fixed income and because I lost $600 of income since April, I clearly do not have the ability to pay almost $400.

Company: Citifinancial Retail Services
Country: USA
State: Arizona
City: Tempe
Address: PO Box 22060
Phone: 8006435607

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