Ocwen Fianancial
Must want my property because they certainly don't want to work on a loan modication with me

I am so tired of trying to work with a company who doesn't really want to help me at all I could puke. Like many of you who have already lodged complaints about Ocwen here and most likely on other boards, I figured I may as well add on to the pile.

Actually, before this garbage with Ocwen started, I was having the same issues with Taylor, Bean, and Whitaker, until they went belly up and sold my paper to Ocwen. My husband has been unemployed since last year; I lost my job in April. We're not totally broke; my husband's still able to get unemployment and my former employer in Colorado gave me a good severance package. We ended up moving to Texas to get jobs, and I was fortunate enough to land one. However, my husband's still looking.

Between my mortgage in Colorado, my rent here, and all of our living expenses, I fell behind two months on my mortgage. I knew this was going to happen, so before I even got into this situation, I tried to work on a loan mod with TBW. I began working with them on or around June 27; I received a letter in early August that Ocwen now had my loan and that TBW was bankrupt. And this is where the fun begins, folks.

Now, I know that I may sound like a racist here, but I find it very frustrating in the first place speaking to people in India whose accents are so thick, I can barely understand what they're saying. Be that as it may, what I even find more frustrating is the daily calls even when I have made a payment arrangement with them and have SUPPOSEDLY been put on some kind of do not call list.

Secondly, their whole loan modification "program" I have sent in two packages to try and get things rolling. They never call you back to let you know they've received your paperwork; they don't even call you if the documentation is incomplete. I don't have access to a fax machine and I'm not going to pay 75 cents a page to have it scanned at my local mail/copy/fax place. I can scan everything with my printer, however, so I have sent them e-mails with my documentation. The first time I sent in the information to them was August 24th. I then called back a week later, only to find out that they never received it. So I sent it to a supervisor's mailbox on September 7 and 8, with some additional documentation they said they needed on my husband's unemployment. I called in the next day to see if he'd received it. He said no at first, and then when I complained, he said yes, he'd received it and he would review it.

Then about a week later, I got a call from one of their "collectors" trying to get me to make a payment. I asked him about the status of my loan mod; he then told me that my documentation was incomplete and that I needed to send in the paperwork again.By this time, I was so angry I demanded to speak to a supervisor, and I had to sit on hold for 40 minutes just for the privilege. Then this brainiac of a supervisor had the nerve to tell me that regardless of the paperwork, I don't qualify because I make too much money and I can afford my payments. Huh? I asked him to go over with me what he was showing my expenses are and of course, he didn't have everything listed. So guess what? He... Wait for it... He tells me I need to fill out another package!!!

I don't know if what they're doing is legal or not, or if there's any real avenue to get Ocwen and companies like them to get their acts together and really TRY to help people in need. But if there is a legal route, someone please sign me up.

Thanks for listening.

Company: Ocwen Fianancial
Country: USA
State: Florida
City: Orlando
Site: ocwen.com

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