TD Ameritrade
Compliance dept. Out of compliance - customer service

On oct. 3 i deposited a check for 2,505 to buy shares of vertex pharm. The check cleared 5 business days later. When i tried to access my funds i was told to speak to a sarah w.in compliance. When i contacted her she began yelling at me and bieng hostile. I asked her why was she doing this to me. She stated that i was lying to her. All this time i heard her male co-workers in the background cheering her on. I asked why was she using me to impress her co-workers. She kept silent. She then kept on with her tirade. I told her tht i had enough and to close my account and i will take my business else where. "close my acount and forward my balance to me" i told her. She stated in a hostile mood, " i have to make sure the check is good!" well, after the check, "cleared" which was a month ago, my balance is the same and she is holding my funds hostage. I have since wrote to her boss the chief compliance officer. So let's see what happens. For someone in her position, with the mind-set that she needs to impress her male co-workers, she should be placed somewhere else, like in the mail room. Does any one know how best to solve this?

Company: TD Ameritrade
Country: USA

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