Sears Roebuck Co
Refrigerator Warranty Replacement Requires $800 Extra Payment

We purchased a Sears Elite refrigerator - freezer in November. Six months later it broke (there is a one year warranty). A service technician came to fix it and determined that the problem was not repairable. We were given a case number and told to call One Source, Sears' customer service center. They told us that the model had been altered and the new comparable model was $800 more and we had to pay the difference or they could not do anything. We have tried to resolve this problem for two weeks and keep getting a run around. We are never able to follow up with the same person and have to start over with someone new who refuses to assist and then drops the ball.

Company: Sears Roebuck Co
Country: USA

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