Quicken Loans - Rock Financial
Deposit Taken Before Qualifying, Refund Only After BBB Complaint

Customers Beware! There are enough complaints with the BBB and here online to realize that Quicken Loans are in it to make money and not to actually help any customer! And, if you have difficulties with them, they will take your money and disappear! Don't fall for their *rebuttals* to all the complaints online. These have a great marketing department that writes those so they can *appear* to be customer oriented!
My Story: I called about refinancing a current FHA mortgage with Wells Fargo. Their fast-talking salesman, Jon Betcher, talked me into a deposit to *lock in* the finance charge rate. Before I had submitted ANY papers or even been properly qualified, He took my money. Over a week later, when it became apparent that I would NOT qualify because of the type of home (something Mr. Betcher should have asked in the first conversation!), Mr. Betcher was all full of promises that I would get a full refund and that he screwed up.
I got a partial refund. I emailed and emailed and called and called and couldn't get the rest of my money. I spent hours of my life trying to get my money back! Finally, I had to file a complaint with the BBB to get the remainder of my money back, but, by then the credit card bill had come due and finance charges were also assessed. Quicken will not reimburse me for my time (at least three hours) spent trying to get my money back from Quicken and they will not cover the finance charges.
The *claim* that they provided Mr. Betcher more training since this incident since HE messed up on my account. Do I believe it? Not for one second. I'm sure that Mr. Betcher is continuing on as business as usual with no regard to the time and energy and WORRY he COST me over this! They may have finally given me a refund, but they are thieves of time and energy!
I have spread the word on other websites, social-networking sites, and blogs and financial blogs and I encourage everyone else to do likewise. Don't do business with the company! If you do, you deserve anything they put you through!

Company: Quicken Loans - Rock Financial
Country: USA
State: Michigan
City: Livonia
Address: 20555 Victor Parkway
Phone: 2487966466

  <     >