Wells Fargo
ATM Debited $800 Without Dispensing Cash and Refund Delayed

The normal withdrawal limit per transaction with my out of town bank is $800. I bank with a 'checkless bank account' through RushCard (Russell Simmon's pre-paid account where my direct deposits go into twice a month that way I don't have to worry about checks bouncing).

Every payday I withdraw $800 each time to avoid excessive withdrawal fees and pay cash for everything. This last time I went to withdraw from a local Wells Fargo bank, it processed the transaction as if it had given me the money but gave me an error stating the machine was out of money yet it still withdrew the money from my balance. I contacted Wells Fargo right away and they said there wasn't anything they could do and that I had to contact my own bank. So I did, they told me to wait 48 hours and see if the money posts back into my account which it didn't.

I sent in a copy of the Error Allegation form and ATM receipt to my bank about 10 days ago. They kept assuring me the claim was being processed and the maximum time would be 48 hours until I receive the money back in my account.

Today I found out that this is not so since the receipt from the ATM shows it gave me the money. My bank is now telling me the process can take up to 90 days. This is ridiculous. It shouldn't be that hard to figure out on their daily balance transaction at Wells Fargo, not to mention there are cameras. They can review the tape and see that it never gave me the money.

We aren't talking about $40 here but $800 and for me to have to wait up to 90 days for a reimbursement on money that is FDIC insured is completely unacceptable.

Has this happened to other consumers with other financial institutions or even with Wells Fargo??? I'd like to know what the process is and time frame for resolving something like this.

Any information or assistance you can provide would be greatly appreciated.

Company: Wells Fargo
Country: USA
Site: wellsfargo.com

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