Chase
Credit card

Chase bank cancelled my credit card stating that my risk was to high due to the fact that I had not had the card long enough and that my credit limit was not high enough. They also went back more than 6 years on my credit history and found an old retail card account, that is ready to roll off my history, that had been seriously overdue nearly 7 yrs ago and has since been paid in full to add to their already assinine reasons for closing my account. This was all done at the time that my Washington Mutual card was to expire. I had been with Washington Mutual for nearly 3 years when Chase took over. They raised my interst rate from 19% to nearly 25% once they did. I had never been late so there was no reason that just because they took over another companies accounts that they should have done this. I made the mistake of making a payment less than 48 hours after the due date for which they charged me $39 for a late fee and when I made payment the next month, on time, without paying the whole late fee they charged me another late fee and then called me 10 days after the due date to inform me that my account was now past due and needed a payment made immediately. When I requested that they remove the second late fee I was told that they could not do that as it was not their policy and even though I had made a payment on time it was $9 short. I will be making complaints to the BBB as well as the AG until chase learns that they can't treat their customers like dirt and they don't even matter.

Company: Chase
Country: USA
State: Arizona

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