Santander Consumer
Payment Taken and Car Repossessed Despite Agreement to Avoid Repo

I am currently dealing with Drive financial or now called Santander consumer. I haven't been the best customer in the world I'll be the first to admit it. When I got the vehicle I was pushed into it as well for a car that wasn't worth what I was paying and payments that exceeded what I told the finance manager I could afford. Anyway, due to some problems in my life I fell behind, things recently were starting to look up until the repo man came.

Well several days before the repo man arrived I made an arrangement for Santander formerly known as drive financial to deduct a payment out of my account on that Friday. The representative on the phone explained to me that this would remove me from repo status and assured me everything would be fine. Friday came as I assumed the payment would be deducted, I received a knock on the door, there was the repo man. I explained to him that they took a payment today and can I call the company, he agreed. What a surprise when I found the company was closed. I had no choice he took the car.

That same night I went to the Time Machine and withdrew all the money I could hence the payment wasnt taken out yet (so I found out when I looked online). I figured why give them the payment if they are going to take the car. Saturday morning I called the company (santander) and they told me the representative was not supposed to make that arrangement with me, I told the rep it didn't matter if she was or wasnt she did and there is an arrangement for the payment that was supposed to be honored by myself as well as the company. The rep didn't agree and argued her point which ended up as a heated discussion and I eventually hung up the phone.

Went to the bank and canceled the transaction. I thought everything was fine and dandy as far as the payment went. Was I mistaken I go to the time machine today and come to find out the payment still went through on 09/08/09 and now I'm negative in my account. I call Santander regarding this; they don't seem to have a payment on file. Another heated argument comes after trying so hard to be courteous with the rep. They still don't seem to care, and now I feel like I was lied to, to get more money from me. I called an attorney, he said this would be too hard to prove, and there is nothing legally I could do about it. Please if someone can help me let me know!

Company: Santander Consumer
Country: USA
State: Texas
City: Dallas
Address: PO BOX 562088
Phone: 8002224227

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