Rush Card
Poor customer service

The customer service for rush card has always been poor, I've had my card for about 3 years now and the customer service has always been that way 'POOR' and it’s to the point where I tried to email Russell Simons about the issue with his customer service reps and the fact that they can’t speak English. The customer reps need to understand that just because they are not up to speed with the English langue, doesn’t mean that we aren’t. Russell and Kamora need to hire customer service reps, that can speak the langue extremely clearly, it’s like an all American person who is NOT bilingual working for a company speaks nothing but Spanish, I can understand that Russell and Kamora may want to give them people who are working their customer service a chance, but not at the expense of other peoples finances, they already charge a $1.00 for every time you use your card, so they shouldn’t take any chances on mistakes because their customer service can’t speak the English langue.

Company: Rush Card
Country: USA

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