Chase Bank
Closing Delayed by Reps Who Could Not Provide Zero Balance Letter

I am in the process of closing on a home. I have a chase credit card that I paid off. I called Chase customer service at the beginning of June to ask for a statement since the next one online wouldn't be until the end of June. I was sent to customer service reps that did not speak fluent English! They did not understand what I was asking for and said that they could not help me. So I cool off and call a couple days later. Same thing! Why can't I get a statement or a letter of zero balance?! But no! Still can not help me! So my closing date was pushed back all because of Chase Bank and their non-English speaking "customer service" reps! I will never bank through Chase again.
Why should we waste our time banking with a company who sends much needed jobs to a foreign country to save money, all the while sacrificing quality! I will tell everyone I know to avoid Chase Bank!!!

Company: Chase Bank
Country: USA

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