Cricket
Unauthorized charges
- 07-18-2009
- 18
My Cricket cell phone was stolen in a resturant in Portland, Oregon on 5/7. I called Cricket to notify them of my stolen phone. I spoke with Ann from Cricket and she was very nice and helpful. She transferred me to Best Signal Insurance to receive my Claim Number. I spoke with Sharon from Best Signal. She was rude and accused me of making a claim last year which was not true. Very sarcastic not helpful at all. I do not feel confortable with doing business with Cricket any longer. I have paid my bill on time and also have paid $5.00 per month for almost a year for lost/stolen phone. Also, was informed that I have a $50 deductable to pay for new phone. I am not happy and feel I have been cheated.
Company: Cricket
Country: USA