Us Bank
ATM Cash Deposit Partly Held Despite Assurance, Overdraft Fees

Once again US Bank is ripping me off in fees. I saw that I was going to short in my acct and I called the customer service dept and asked them if I could deposit CASH into the ATM machine and would it be posted right away to my acct and I was told by the customer service dept that I could deposit CASH into the atm machine and it would post to my acct when the branch opens and that my acct. Would not be charged any over drafts because it was cash. Well here we are 3 days later and I was charged 3 overdraft charges because they pended half the deposit. I called the customer service dept and of course now they can not assist me I will have to call my branch. HAHAHAHAHA what a joke. I called my branch and spoke with Amy. She stated that she could not remove the fees because the ATM machine is a "machine" and it doesn't know if it was cash or checks. (Thanks for the lesson on machine there Amy.) I then explained to her what I was told by the US BANK CUSTOMER SERVICE REP, JOHN and she stated that she didn't care what he said this was not an banking error (which it was since I was told by JOHN US BANK REP that I could dep that way) and she would only remove 1 as a courtesy. So I am still out $74.00. What a ripped off. I have been with US for 9 yrs and it keeps getting worse and worse. Taking my money elsewhere.

Company: Us Bank
Country: USA
State: Ohio
City: Grove City
Address: Columbus St
Phone: 6148718118

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