Credit Acceptance
Car Repossessed Within Ten Days of Missed Draft Despite Debit Card Attempt

I recently bought wonderful SUV that I had not had hardly any problems with. The car lot was actually great in ensuring their cars are reliable. I had no problem making my payments on time. My usual payment method was automatic bank draft... This month I was not notified that the drafted was denied. When I was aware we called to make a debt card payment.

The rep stated that they would not accept the payment. This was around 11 am. I was going to get the payment in before 2 pm so it would post the same business day. About an hour after we got off the phone I was getting out of the shower when my kids yelled out that there was a repo truck outside about to take the car away.

I went out side to speak quietly with the repo guy... Fortunately he was polite and quiet. He stated he had never heard of a company like this. Usually companies go up to 60 to 90 days of delinquency. But 10 days is immoral!!! And should be illegal! I did understand that if he didn't come out some other company would have taken the job!!! But now instead of paying the $400, I am paying 2 car payments...$350 for the Repo Guy!

After coming down a little from the shock... Credit Acceptance called a day later and asked what was my intentions for the truck?!!! I told the rep., my intention was to keep it (LOL). What did she think? If I didn't want it, I would have stopped paying a long time ago. Or trying to hide the car. And if there is a GPS tracker on it... Why wasn't it just shut down until the payment is made?

*In closing... With all of these bad reports, The company should consider changing their policies and procedures. I will not refer anyone else to this company!!! At this rate... You may end up paying double payments every month... WOW!!!
There should be a law to change these type of dealings!!!

Company: Credit Acceptance
Country: USA
State: Michigan
City: Detroit
Address: PO Box 5581
Phone: 5864611002

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