ClassMates.com
Unauthorized billing

A year ago my wife used our debit card to purchase Classmates.com gold membership, was a 3 month special for $15. She canceled the account a couple weeks after she purchased the membership, so when the 3 months was up we didn't get charged. We got billed by Classmates.com yesterday for $39 exactly 1 year after the original account was bought, even though the account was canceled. We tried calling 206-301-5900 which conviniently is on a 24/7 message that says their number is being repaired. So no way to contact them by phone, so I sent an e-mail and got the following reply:

Thank you for your reply.

Unfortunately, our records do not reflect a previous cancellation associated with your membership. On your renewal date, which was Jul 7, your Gold membership renewed for another term because you were still enrolled in the automatic renewal program at that time.

Please be assured that your membership is no longer enrolled in the automatic renewal program and you will not be charged again. Your Gold membership will expire and revert to FREE status on Jul 7. After your membership reverts to free status, you’ll still be listed on Classmates and receive email notifications about your account activity.

We make efforts to ensure our members understand the terms of the membership they are purchasing by providing information about the automatic renewal program directly on the credit card payment page, right above the “Submit Payment” button. On the same page, it states that payment for a Gold membership is non-refundable.

The automatic renewal program and no refund policy are also explained in the Classmates Terms of Service, which you agreed to when you clicked the "Submit Payment" button to finish your membership payment.

We hope you'll take some time to explore and enjoy Classmates.com and get the most out of your Gold member benefits. We're constantly updating the site to make it more valuable to you and more fun to use.

Thank you for your cooperation and patience. If you have any further questions or concerns, please reply directly to this email and we will be happy to assist you.

Sincerely,

Classmates.com

Venita

The account was canceled and of course they say they have no record of it. If it wasn't canceled then why not bill us after the 3 month special was over? I want to make sure I can inform as many people as I can about Classmates.com crooked billing practices.

Company: ClassMates.com
Country: USA
State: New Hampshire

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