Grand Power Sports
Questionable business practices

My order for a MC-46 Jamaica 150cc scooter was processed on 6-17-08.
At that time GPS indicated in an email: "Once we get the payment, we will SEND THE UNIT OUT RIGHT AWAY (my emphasis)." Note: The scooter which was finally delivered was not manufactured until July!
I sent my payment by certified mail on 6-18-08; an attempted delivery was made on 6-20-08. My first of many (AT LEAST 10) calls was made about 6-23-08 because the company had not picked up the payment; it was finally delivered on 6-23-08.
I requested a full refund on 8-1-08 which they would not process. A tracking number was sent on 8-7-08; delivery was made on 8-13-08 WITHOUT CERTIFICATE ORIGIN & BILL OF SALE which were required to register the scooter in the state of Tennessee. I accepted delivery with the notation that there was NO OBVIOUS DAMAGE. The paperwork arrived around 8-20-08.in addition, scooter does not have MP3 interface as indicated in product specs.
During this period NO LESS THAN 16 EMAILS AND 10 PHONE CALLS WERE MADE TO GPS AND ROKETA USA (with copies to Roketa-Nanjing@163.com). NONE OF THE CALLS WERE EVER RETURNED!
The last email/call were made on 9-2-08 for assistance because the scooter will not start using the poorly translated directions provided. I received an email telling me to call their tech department. I still have not received a return call, and as of 9-28-08, the scooter is still NOT running!

Company: Grand Power Sports
Country: USA

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