Leaders The Merchant Services Co
Leaders, The Merchant Services Co. Forcing customers to pay for implementing upgrades to their Fraud Protection System not Contractually Mandated

As a small business contracting firm, we usually do not have a call for us to take credit cards. Approximately 4 months ago, we had a client who could only do the job if we took credit cards. He bought a home and caught in the economic downturn wished to put cabinet finishing on a Visa.

We contacted Leaders and contracted with them to utilize their services. All downhill from there.

First, did not tell us they were placing a limit of 1,000.00 per month on credit we could take. The client wanted to place 3000.00 on a card in 1500.00 increments. The client was instantly granted the credit, Leaders would not credit us with the money citing credit limit. What credit limit, it was my client's open credit and it went through. What contractor does work all the time for 1000.00 or less every time. Took an inordinate amount of time and phone calls to get the 3000.00 credit line and still was limited to 1500.00 per time. So when this same client did additional work for 100.00 more and wished to charge 1600.00 not 1500.000 another big hassle. Took weeks to get our money when Leaders had our money and their percentage of chargeback. Leaders lacks integrity or interest in servicing its consumers. It does not value its clients.

WORST - they send us a notice that says they will be charging our account 129.00 to upgrade their own system to be compliance with I believe PCA mandated fraud protection so that crooks cannot access the information we input into their system about our clients. How is this our problem. This was not in our contract and we were not given a legal choice to accept it. When we the first party at this establishment, a woman, my husband believes was called Laura. She affirmed that the charge, which I beieve to be illegal, would indeed not be reversed, but that she would break it up into three equal payments against auto draft. Then we get notice not so already drafted out in one draft. Called Ted told him story "too bad, so sad" attitude. Asked for the number to Legal Dept told we could not have it. Asked for Corporate designee in case we Wished to Sue Told Could Not Have It. Illegal in and of itself. Told to call Supervisor, just another rep Ben same story.

Said maybe we should cancel account, Told In No Uncertain Terms There would be a 350.00 cancellation fee as we were cancelling early on a 3-year contract. Never Disclosed, am sure in fine print but never stated. Really shoddy disreputable company. Also monthly charges disclosed, but not dormany fees, etc. Fees continually increasing by the month.

Run don't walk away from this company. Class action anyone?

Company: Leaders The Merchant Services Co
Country: USA
State: California
City: Covina
Phone: 8008769843

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