Compass Bank
Charge excessive NSF fees even when money was available to pay the debit

I have a Compass Bank checking account, and my $74.23 student loan payment is auto debit on the 25th of each month. I forgot to enter that in my register this month, and that resulted in an overdraft, with a NSF charge of $38.00. My bad.

The problem I have is that at the same time, a $4.24 debit cleared, for which there was plenty of money to pay, for which they also charged me a $38.00 NSF fee.

As a result of that action, my check for $28.00 to Christian Children's fund bounced, and resulted in yet another $28.00 NSF fee. That's a total of $114.00 in NSF fees.

I'll admit I made a mistake, and deserve to be punished. I think the $38.00 NSF fee for the mistake is punishment enough.

The other $76.00 is a blantant ripoff. Their customer service rep said it was their policy to post the largest transactions first because that is what their customers prefer. She also pointed me to an obscure paragraph in the customer service agreement that states that is what they will do.

I don't know why anyone would want to pay more NSF fees than necessary, but I clearly do not!

Beware of Compass Bank. They lie in wait for you to make a mistake, and the pounce swiftly. They grab your money as their just reward for your mistake, and gleefully explain that that's the way you like it.

That's a free account. I'm going to leave it open for the rest of my life. I will have a stament mailed to me every month, and order free checks frequently. They will pay, not to me, but I am going to cost them more than they got from me.

Company: Compass Bank
Country: USA
State: Arizona
City: Phoenix
Address: 22601 N 19th Ave, STE 120
Phone: 623581002

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