Chase Bank
APR Raised From 2.99 to 29.99 After Paperless Alert Failure
- 05-07-2009
- 21
I was with WaMu for years and as soon as this company chang to Chase my problem started. I had to sign to new chase online banking and also they ask me for sign up paperless bill and how "this is very good for environment and etc.." and also they suppose to send me email alert as well but that never happened and I end up with late fee and finance charge and increase my APR from 2.99 to 29.99!! After be on phone so many times and talk to so many different agents they did accept internet banking error from them, but they only revers late fee and fix APR but they did not return my $164.00 finance charge, and after I said I will cancel my account they told me fine and I have to pay for them mistake. It is apparent that Chase Bank is not in it for the Customer Service. Chase should keep in mind that as they say, one unhappy customer is likely to tell people about a bad experience that they had with that company. I did cancel my card and never ever go with this company again.
Company: Chase Bank
Country: USA
Site: chase.com