Chase Bank
Poor Service, Unannounced Fees, and No Protection for ATM Errors

We've been account holders with Wamu for over 20 years (before they were Wamu). After the Chase took over I've had 3 serious problems with Chase:

-Terrible customer service; they act as if they were doing you a favor.

- Written communication concerning new fees and procedures are non-existent. When you go to the bank, you find out about the new policy!

-As a customer, they do not back up your money if a merchant makes a mistake on your ATM card.

I will be moving all my accounts to another bank I recommend the same!

Company: Chase Bank
Country: USA
Site: chase.com

  <     >