Chase Bank
Terrible customer service

We've been account holders with Wamu for over 20 years (before they were Wamu). After the Chase took over I've had 3 serious problems with Chase:

-Terrible customer service; they act as if they were doing you a favor.

- Written communication concerning new fees and procedures are non-existent. When you go to the bank, you find out about the new policy!

-As a customer, they do not back up your money if a merchant makes a mistake on your ATM card.

I will be moving all my accounts to another bank I recommend the same!

Company: Chase Bank
Country: USA
Site: chase.com

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