Quicken Loans
Low Appraisal and Roof Repair Demand Led to Denied Loan, Deposit Kept

Where do I start?

I was a first time home buyer, found a house, and wanted to go for it. So I applied to Quicken Loans (before even reading any reports). Well let's just say I got sucked in and spit out basically.

I had to pay 500.00 good faith etc. Which I did with a credit card, and that is when the fun began. The lady helping me was nice, and she did return calls, and my real estate agent thought she was good. So I thought I was in good hands.

Well after I got approved, and they charged my credit card 500.00. They started to come back and tell me the following:

1) Appraisal came in low, couldn't understand why or even how. Now this guy worked out of Michigan (the lady that was working for us gave our info to this man and this is how he got involved he was supposedly a manager) He had the nerve to tell me that he wouldn't dare try to live in this house and that if he was my brother he would give me advice and tell me to walk away. Um ok did you see the house? Did you go to the house? He said no I live in Michigan I was just going off of the appraisal? Huh, can I have the appraisal? Never received it by the way and they gave me a number to call to get the copy of it and it was a non working number when I tried calling. So I was pretty much outraged. Because I am supposed to get a copy and why didn't they have a copy at first is beyond me.

So they were going to deny the loan unless;

2) Repair the roof in order for me to get the loan??? What that could be actually illegal, so I called my agent and he said no, I can't do that. So I did a three way call with the agent and this man that decided to call and tell me this. And my agent simply asked, if we repair the roof (get permission from the bank because it is bank owned) can you guarantee they will get the loan. He said no. So my agent asked, basically you want us to go in and fix the roof, (spend about 3,000-6,000) on a roof and still get denied the loan? Are you serious? And he said I cannot guarantee the loan. So my agent asked will you refund the money back to them if they get denied the loan if they fix the roof? And he said no that is up to the people that own it. Well the bank owns it so we know that they won't let us touch it. So the man told us that he can't help us at the time.
My agent called through to the bank and asked questions about the home and repairs about it, and he told me the bank laughed and said sure if you want to fix the house (sarcasm) basically if we are stupid enough to fix it so they can raise the value on it.

So we called the jerk back and told them the bank is not going to allow us to touch the house and that we want the appraisal. It took them almost 2 months to get us the appraisal. But by the time we got the appraisal, I already had an inspector out there, and a new appraisal and was going to move in a couple weeks after.

So when we got the appraisal. It was from a company never heard of with a non working number, they appraised the house at 95,000 stating the roof was horrible, and the inside was destroyed, best part my real estate agent called the banks real estate agent and he said that nobody requested to go into the house to inspect it, so it basically was a "drive by inspection / appraisal" Oh they also said on the appraisal it was a 1 bedroom house, and 1 bathroom house. Um it is a 3 bedroom house with 2 bathrooms. Nice huh, love how they did business.

The bank wanted 140,000. So Quicken Loans was basically saying it wasn't worth it but yet they didn't do their homework. When I got a new loan, they sent out the inspector who went into the house, we were there, and the inspector did the inspection, thought it was a steal, and then got it appraised, without the roof being done it appraised at 190,000 the land itself is well worth it. (the home is on 2 acres)

So Quicken Loans took my 500.00 never refunded anything, I sent reports to the BBB and now I am posting this.

It seem like they have no experience and they are trying to get money any way they can. Fine take my 500 and shove it where the sun don't shine. But I am the one laughing in your face. And when Quicken Loans goes down, sucks to be them. The only prayer they have right now is the Cavs. But if they get stuck with this idiot owner for longer they are going to crash too.

Do not bother with this company! What a joke. Have not heard anything good about this company.

Company: Quicken Loans
Country: USA
State: Ohio
City: Cleveland
Site: quickenloans.com

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