Bank Of America Privacy Assist
Charged 12.99 Twice for Credit Monitoring After Signup Was Denied
- 04-07-2009
- 3
I tried to sign up for the Privacy Assist program to monitor my credit and see my scores before applying for a personal loan. They told me I could not complete the sign up due to an address mismatch. I was to mail in proof of residence to credit bureaus before I could sign up. I never did. They tried charging the $12.99 on 03/04/09 and I caught it while it was still pending. BoA rejected the charge and Privacy Assist said they would cancel it so I wouldn't be charged. They charged me again yesterday 03/06/09. I called today to resolve the issue and they said they would refund me but it could take 1-2 months. Only took them 1 minute to take the funds though. Boa wanted nothing to do with my complaints and act as if Privacy Assist is a totally different company that they have nothing to do with. Stay away from this headache at any means...
Company: Bank Of America Privacy Assist
Country: USA
State: Rhode Island
City: Cranston
Site: bankofamerica.com