Chase Bank
Creating a Debt Cycle

Well I want to put a warning out to people who are interested in Chase Bank. Just don't bank with them. I have been a Washington Mutual Costumer for a long period of time. I have never had any problems I could not remedy with them. Since Washington Mutual has become Chase Bank, I have had a number of problems with them.

It started with my fault. I was over drawn on one of my accounts. That same day I went over drawn I transfered money. I had asked a while ago and was told as long as I made a transfer to cover the amount overdrawn before midnight that day it was covered.

Well, needless to say it was not transfered. So I received an over draft fee, which was fine but the account was still negative. The amount I had owed was eleven something dollars. So now I was thirty-three dollars negative. I called the bank and said I should have this reversed because I made the transaction before the next day. They told me it had to be before 11pm that day not 12am. They said there was a notice next to the transaction time that was posted. Frustrated I transfered the money via online banking at nine forty-five pm from my laptop. That next day, I am not joking, the transaction did not go through again that morning and it pulled the money from account. So the account that had been negative was positive. But they had pulled the money from my bills account and the check that was pending out of that account bounced, because of a measly thirty-three dollars. So now I incurred a debt from the bounced check and from the Bank - go figure.

When I talked to the bank on the phone they said they had just changed their policy to be at 9pm the cut off time and there was nothing they could help me with. When I went into a bank they said that that should not have happened and that midnight is the cut off time. When I asked for assistance they said I would have to go to the branch I opened the account with or call them.

I live 100 miles away from the branch I originally opened with - on the phone, well you know that story already.

When I asked for a conference call between the bank I was at and the branch where it opened. I was refused. Oh - and the lady "assisting" was completely rude and curt.

I will remove all my funds and shut my accounts in the next week. It is not a lot but I hopes it hurts a little. This is not the first time screwy banking has happened since Washington Mutual has turned into Chase.

Company: Chase Bank
Country: USA
State: California
City: Los Angeles
Site: www.chase.com

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