XM Radio / Sirius Radio
Improper Billing

I delivered the next notice to XM Radio, seeking elimination of the cost they used that used to do not approve. Not just did I deliver it towards the current email address XM claims to deliver to on the site (listercare@xmradio.com), but I looked up who the senior administration was at XM/Sirius (boss, COO, Revenue/Mktg SVP, etc.) and unearthed that the reasoning XM/Sirius employs within their e-mail program is first notice of first name followed closely by whole last name and delivered the notice to each @xmradio.com and @siriusradio.com for every title. The @xmradio.com emails were delivered unsent, however the @siriusradio.com experienced! Today I obtained a phone from XM Corporate showing they got my mail and totally eliminated the cost from my consideration and delivered a contact verification in my experience as evidence (upon my request. I thought I Would publish this to assist THE NUMEROUS people I observe are experiencing comparable problems and sense there is no feasible answer. The executives you are able to deliver e-mail to include: mkarmazin@siriusradio.com, sgreenstein@siriusradio.com, jmeyer@siriusradio.com and daltman@siriusradio.com. Listed here is the notice I sent:

To Whom It Might Matter:

36 months before I registered (within the telephone) to get a 3-year membership for both of my vehicles (stereo identificationis: XXXXX and XXXXX), spending ahead of time. Our 3-year commitment ended and that I was discussing on whether to restore, but hadn't determined yet. Nowadays I obtained 2 bills for $34.05, showing a quantity. I named your customer support to comprehend exactly what the cost was for and was informed that since I didn't contact to stop my 3-year membership, it instantly restored and was turn off due to non payment. I had been informed that it had been my obligation to visit your site to comprehend the conditions and terms, which show I had a need to contact to stop.

I'm arguing the cost and would really like it taken off my consideration and never delivered to selection, for the reason that I never closed, or decided to, an automatic renewal. I closed to get a 3-year strategy and anticipated that at the conclusion of my dedication, I'd not need support easily didn't restore, no unique of a journal subscription.

I expected to obtain increased to some boss (May -worker #47809), who explained he was the farthest I really could advance to which I ought to've eliminated in your site to become acquainted with a and situation that essential me to actually contact to stop my membership. While I requested informed him how individuals could be likely to do this when they didn't have web or perhaps a working pc, he explained I/they'd have to visit the collection to gain access to your site. While I requested to get a call back from his supervisor, he explained it had been improbable I Would obtain a phone.

I'm annoyed this has occurred and prepared to re-register in due period, but have severe question about this today, understanding this is the way you handle a person who'd religion to signal and purchase three years beforehand. I'd greatly be thankful should you might recognize elimination of the cost, for the reason that I don't wish to have to cope with selection conflicts along with other time consuming/expensive work to protect myself. After Googling to determine if there is anybody who'd this same issue, and just how they first got it solved, I had been shocked to locate this can be a LARGE concern rather than unusual. Please show them incorrect and renounce this cost.

I really hope it has been useful to you! Best of luck!

Company: XM Radio / Sirius Radio
Country: USA
State: Illinois

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