Virgin Mobile USA
Unauthorized billing

On 2/12/09 I put cash on my grandchildren telephones. Virgin Mobile obtained the cash exactly the same time. They stopped the two of the 6 children telephones on 2/13.

On 2/16/09 is after I created my initial phone call to Virgin Mobile. 2/17/09 I've sent copies of my bank record and charge card record combined with the entrance and back of my cards and info on each telephone. I've named them about the 19,20, 21, every time we feel the same task I've to send the info for them. I clarify but possibly they do not realize or they're having fun with me.

On 2/21/09 I sent them an email saying I needed to consult with somebody who may comprehend Language. I called again 2/22 again, this AM 2/23 I refaxed them anything again. Today today I had been hungup on. And also the children still do not have their telephones.

They'll not provide me the payment office quantity and sometimes even inform me where they're situated. We've utilized Virgin Mobile for a long time with great support. This really is crazy I'm on air 24 hours each day my nerves are shot. This AM they needed my lender to contact them I stated why. You'll seem like and fool we never reach keep in touch with the exact same individual.

Company: Virgin Mobile USA
Country: USA
Site: virginmobileusa.com

  <     >