Key Bank - Boulder
Key bank scam on nsf charges - susan l connor asst. Mgr & sam mcneil manager key bank charges twice $64 for every item and sam mcneil branch manger explains that "they are in this to make a profit"

After verifying my available balance with Key Bank telephone banking and Key Bank online I used my Key Bank debit card over the weekend. I went over my balance by $70 because what I verified as my available balance was not actually available. Makes no sense. I checked on Moday with telephone banking and was informed I overdrew 2 items. I called Susan L Connor at my Boulder, CO branch and she said that I should not rely on Key Bank telephone or online banking. That they were AND I QUOTE "not always accurate." She further informed me that they recalculated how my charges were to be posted. Not in the order I used the card but from highest to lowest so now I had 4 overdrawn items.

After appealing to the branch manager Sam Mcneil, he told me that those items had incurred 8 NSF charges totalling $260.00. I said that was impossible. First I was given, by a Key Bank rep, an inaccurate balance. He agreed. Second, I only went over $70 with 2 charges - TO THAT I FREELY ADMIT. He agreed. He told me - in so much double speak - the way they recalculate causes an NSF charge for every swipe even if their is a positive balance. I told him that was outright stealing and he said, AND I QUOTE "we are in this to make a profit".

Bottom line - key bank is actively engaged in illegal business practices that you or i can do nothing about. Their employees are trained to in manipulating your bank account so they can, as sam mcneil puts it "make a profit".

Do not do business with key bank under any circumstances

Contact branch manager sam mcneil at sam_mcneill@keybank.com

Or assistant branch manager susan l connor at susan_l_connor@keybank.com or call her directly at 720-406-6905

Company: Key Bank - Boulder
Country: USA
State: Colorado
City: Boulder
Address: 2590 Pearl Street, Suite 100
Phone: 7204066905

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