Discover Financial Services / Discover Card
Account Closed After 20 Years Despite Excellent Credit Score

I have had my account with Discover since 1989. I received a letter this month stating they were immediately suspending my account and would be closing it within the next 30 days. When I called the customer service line the representative was shocked it was being closed and said I should go out and charge something on it to update the "activity" report. I said I would and could he please send me a new card since my previous one was damaged (hence the inactivity). He placed me on hold and then came back and said that "Yes the account was being closed" and sending me a new card would not remedy this.

He said I should have received a prior notice, since I "live in California", stating my account was being considered for suspension. I responded I had not and asked if there was anything I could do to keep this account open. He referred me to his supervisor who said she could not help me but suggested I apply for a new account. I declined this option since I am in the process of purchasing a home (in Wilmington, DE -ha, ha) in the next 60 days, have a credit score over 800, and didn't want a hard pull on my credit report. I am furious that my account is being closed.

Having been an excellent customer for 20 years and having never paid late on this or any other account
I feel that I am a victim of discrimination based on my state of residence.

Company: Discover Financial Services / Discover Card
Country: USA
State: Delaware
City: Wilmington
Address: Po Box 15316
Phone: 8003472683

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