Fairbanks Capital Corp
Unexplained fees on statements and a payoff quote never received

Fairbanks Capital Corp. sends statements for monthly payments on the 12th of the month of the due payment. Statements are dated the 12th, yet late charges start on the fifteenth of the month.

We were charged fees on our statement, and I called and requested an explanation, something we never received.

When we insisted on an explanation, we were informed by registered mail that if we did not pay the fees we would face foreclosure. We again called and were told the fees included administration fees as well as fees for the pictures they took of our home.

Needless to say, we paid the so-called late fees.

On March 12 I called Fairbanks. Before I could ask to be transferred to the payoff division, the customer rep requested that we make a mortgage payment, then quoted a payment over the amount of my monthly payment. When I questioned her, she informed me of late charges. However, with my statement in front of me, I told her there were no late charges due, showing on the statement or quoted. I was informed my statement was wrong.

I requested a payoff, which I am still waiting for but will never receive, so I am leaving it up to the new agent for a new mortgage, anything to get away from Fairbanks.

I have never been able to get an answer from the customer reps about any charges. They answer that they do not know.

What is it going to take for the government to stop this corrupt operation?

Company: Fairbanks Capital Corp
Country: USA
State: Utah
City: Salt Lake City
Phone: 8002588602

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