NetSpend
Account Blocked Over Unknown Negative Balance and Fee for Check Refund
- 02-16-2009
- 14
Netspend is the biggest rip off ever. If you can please avoid using their cards. I recently had a run in with their rude customer service reps regarding why the places a "block" on my money. I was told I had another account with a negative balance of $360. I explained to them that I never opened another account and the only account I have with them is the one I activated a day prior to this incident. They refused to investigate or remove the block. I immediately canceled the account and wanted my money returned, they told me they would send me a check in 20 days and then charge me a $5.95 processing fee. I was shocked and quite frustrated to hear that they were charging me to get back my money! That was outrageous, then they do not offer any other way to get your money back other than waiting almost a month for a check. Thank goodness I am not in serious need of the funds. If you must use a pre-paid card I recommend Green Dot.
A ripped off customer
Los Angeles, California
U.S.A.
Company: NetSpend
Country: USA
Phone: 8663877363
Site: netspend.com