Emerge Mastercard
Ripoff, scam, drive up fees, drive up balance, ruin credit atlanta

On the morning of 3-12, my wife called Emerge Mastercard regarding her account. She had recieved a statement saying she had not paid the previous month.

The problem stemmed from the fact that my wife had not recieved a statement in the prior month. When she told the Emerge representative of this, my wife was told "statements are only sent out as a courtesy." The rep was extremely nasty to wife, who also happens to be home on bed rest as instructed by her physician due to complications during her pregnancy.

The lady from Emerge continued to berate, harrass and raise her voice at my wife and was not cooperative in resolving the issue. The call ended when the Emerge representative hung up on my wife.
Statments are a "courtesy"?

Is this how customer service treat their customers?
They do not send statements, than charge late fees and raise their minimum payment requirements? Is that even lawful?

Company: Emerge Mastercard
Country: USA
State: Georgia
City: ATLANTA
Address: 245 Perimeter Center Pkwy Ste 600
Phone: 8667053603

  <     >