Denise Wardwell
Farmers Insurance Extremely Unprofessional Rip OFF

I have two vehicles, both Dodge Rams. One is commercial, one is personal. I gave Cookie a list of equipment and value when I signed up and said multiple times my main concern is protecting my equipment no matter what.

Well, today I had a small incident and the friendly customer service turned horrid and rude. They are playing the "she's not in the office" game with me.

As it turns out they did NOT give me full coverage on my work van. Why? Because State Farms quote was $220 for both vehicles and equipment so they beat that with $175/month by slipping in the liability on the van instead of full coverage.

I signed without reading like an idiot. My fault for thinking they are professionals.

I just dread to think what would have happened had this been a major issue that destroyed the entire van with equipment.

They refused to give me the corporate number for Farmers, the agent ID number or anything to properly identify the agent.

So. Here I am. They didn't want to listen to an unhappy customer and play the "she's not in the office game" with me, so I'll tell people who will listen. THE WORLD!

Never EVER EVER trust these people and for God's sake NEVER sign anything they give you without reading it three times and turning it over to an attorney. They don't care about you or your property. They only care about taking money in exchange for NOTHING!!!

That's all they've done for me the year I've been with them. And when I needed them, I was left out to dry. I couldn't even get a fax number to fax a request to not auto bill me anymore. It's absolutely SICKENING!

Company: Denise Wardwell
Country: USA
State: Texas
City: Houston
Address: Street: 6111 Fm 1960 Road West Suite 210

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