Orchard Bank
Overcharged

On 2 activated the credit card on the phone as per the sticker on the front of it. Recording said 'Thank you your card has been activated, ' March paid 1st statement in full just the 39.00 annual fee went to make purchase 5 transaction declined by merchant call was made to company I was sent a letter asking for verification info letter returned to company. 6 attempted purchase declined by merchant called company again another letter was sent asking to verify my identity letter mailed back to company.

In 9 attempted purchase merchant declined card. Call placed to company 7 asked questions company claimed card was activated. On 10 attempted purchase card declined. Call to company 11 asked a serious of questions by company they claimed verification answers were wrong sending another letter, no such letter arrived. Call to company 1 at this time I told them to cancel card as I was never able to use it and refund 39.00 annual fee.

Company after speaking to with 3 supervisors refused refund of annual fee as per their contract. Explained as per contract I should have been entitled to use the card in which I paid the fee for. Response 'Your not getting your money back Mr. Russell sue us if you would like' We have canceled your card and that will leave a negative impact on your credit report'. Agent then hung up the phone.

Company: Orchard Bank
Country: USA
Site: orchardbank.com

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