Wachovia
Overcharged

In October my car was broken into at a park and my pocketbook was stolen. I called Wachovia and canceled all of my credit cards with them and closed my checking and savings accounts as well. On Monday I went in to my local branch and filled out numerous pieces of paper work. I then made it very clear that all of my identification was stolen, so I will need a fraud alert on my new account just in case they try to write bad checks. I was assured this would be done by the Branch Manager in Lawrenceville, GA.

1 month and a few days later I check my new checking account and there were 3 checks deposited into my account which were then returned because there was not enough money in my account. So now I have an Overdraft of $2,493.15. (fees added, of course).

I called Loss Management and complained about the lack of security for Wachovia customers. I filed a report with Gwinnett County Police and I am in the process of getting the video surveillance from all 3 Wachovia branches where they used my name and SSN. And get this one guys... The Wachovia tellers at all 3 branches gave my new account number to the thieves. So they had my account number and my identity. Well I decided that I had enough of Wachovia and their lack of security for hard working customers. I went into my local branch today and closed all of my accounts. I told the Branch Manager ' Your bank can not protect my personal information as you promised and I refuse to keep my hard earned money in a place that does not care about me'. I am now looking into Credit unions. I'm done with Banks...

Company: Wachovia
Country: USA
Site: wachovia.com

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