Wachovia
Identity Theft Left $597 Overdraft, Customer Sent to Merchants

Going back a few months ago, I was a subjected to identity theft. I went to my online banking and saw that my account with Wachovia had been overdrafted by $597. When I called the 800 number to inquire why, the gentleman informed me that I was in fact in overdraft due to purchases with Yahoo personals and a few other dating websites. I told him that those charges were not mine. He then instructed me that I needed to contact each individual company where a transaction had been made to have them refund my account. My concern was not necessarily getting the money back but the fact that someone else had my banking information.

I called each company to get the money refunded and upon checking my account the next morning, my account was now overdrafted by nearly $700. I called Wachovia, yet again, and was told that it would take between 7-10 days to get all of the overdraft fees refunded. I contacted the fraud department to place a claim that someone had compromised my account. They were very unhelpful and basically told me that it was my problem and I was responsible for contacting all these companies.

I stopped my direct deposit because I did not want any more money going into an account that someone had access to. I then took my paycheck to Wachovia to get it cashed and they refused to cash my check because I was in overdraft. Imagine how angry I was seeing as how I was getting ready to go out of the country.

Here it is months later and Wachovia is still sending me letters that I owe them money for my overdraft in which I have refused to pay. I reported identity theft and they did nothing to help me. Should I have to pay for dating websites that someone else charged?! I don't think so. I will never bank with Wachovia again. I will tell everyone how horrible of a banking institution they are! If you bank with them, please be careful! Watch your accounts... They are thiefs. I'm still suffering from their BS...

Company: Wachovia
Country: USA
State: South Carolina
City: Columbia
Site: wachovia.com

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