Quicken Loans Inc. Rock Financial
Loan Conditions Impossible to Meet and $750 Deposit Kept

Quicken loans begins super friendly and assures me they will give me a loan and help lower my monthly payments. Within minutes they have me online signing forms. An appraiser is called within hours and rushes out to my house. The house is appraised 200,000 lower than the last one I had just two years ago. This company knows that the market is like this, yet takes the deposit first. Conditions were placed on the loan and I cannot afford to meet the conditions.

I complained to the BBB, received a response from Quicken that they would refund all but the cost of the appraisal and the credit report, (about $350). I accept this reply through the BBB. They keep calling, and calling. They change the loan to put the conditions into the loan, after I accepted the reply and expected the refund. They then manipulated the loan so that they could claim I was refusing the loan and they could then keep the whole deposit.

These people are stealing money from unsuspecting home owners. They are all friendly and helpful before they take your deposit then turn rude and call names. I had terrible phone conversations, was called names and bullied by these people. I am willing to join a class action suit against them.

Quicken Loans is stealing deposits from hard working people who trust them to help with refinancing. Add up the hundreds of complaints against this company and the $750 deposits they keep - they are stealing hundreds of thousands of dollars and taking advantage of the mortgage crisis and dropping home values.

Company: Quicken Loans Inc. Rock Financial
Country: USA
State: Michigan
City: Livonia
Address: 20555 Victor Parkway
Phone: 7348055000

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